News and insights.
Close the loop. Improve it, never expand it.
A company becomes a business when it closes the loop. Loop engineering is something musicians, directors and game designers have done for centuries. Now it’s how you build a company, and it’s the most fun I’ve had building one.
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Make work more fun
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Guest experience: your dental team has better things to do
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The Service Factory
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AI Agents are CPUs. Automation needs a GPU.
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Change management is fucking hard
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Your AI has a plumbing problem
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Set the agent’s boundaries
Read the postSoftware that acts
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Test the task
Read the postTasks aren’t whole jobs
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The box that should stay empty
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The model signs nothing
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The gap after coding agents
Read the postAgents across the business
Read the postThe agent is the easy part
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Teach the workflow
Read the postPut AI into the workflow
Read the postIn conversation.
The gap after coding agents
Box CEO Aaron Levie explains why agents need more preparation outside software development. Records, permissions and business context shape what they can do.
Agents across the business
SAP CEO Christian Klein follows agents from customer needs to stock and delivery. A person stays involved as the work moves between systems.
Software that acts
Diogo Almeida joins Ben Horowitz and Martin Casado on software that acts on a model’s decisions, and why business workflows sit at the center.
Tasks aren’t whole jobs
Anthropic economist Peter McCrory and Harvard’s Jason Furman on why an automated task tells you less about a job than you might think.