Most business work gives an agent fewer clues than a software project does. Code has tests, and programmers know how to find and fix a failure. In this conversation with Harrison Chase, Box’s Aaron Levie explains why other teams face a harder setup.
An agent in finance or marketing inherits the permissions of the person using it. It can’t assume that every document is available, or ask a colleague for access as easily as a person can. Levie describes the work Box does before the model runs: preparing documents and keeping access rules intact.
So we’d start with the records and the handoffs. If you can’t say which source to trust or who can approve a change, a stronger model won’t settle it. Those decisions belong in the workflow before an agent starts.
Aaron Levie, Box, in conversation with Harrison Chase. Published by LangChain, Interrupt 2026.
Original interview published June 29, 2026. Commentary added September 28, 2026.
