The same front-desk work, run once for every office in the group.
Meet Remy.
Remy does verification.
In discovery for Arroyo Dental Group. Every patient on every schedule checked the night before.
RemyVerification
Checking every office
Reading the plan
Verified
Where Remy works.
In Arroyo Dental Group’s own app, built on their database. The agents do the work, and a person approves it.
Front desk queue
Every office’s patients, plans and open claims, with what needs a person first.
Waiting for youEvery office’s schedule checkedRemy
How Remy stays organized.
Everything Arroyo Dental Group deals in, linked in their own database. The agents answer from these records, not from memory, and every write is checked against them, so nothing gets made up.
Arroyo Dental Group
Only the offices they work in
Offices
NamePractice systemTime zone
Their own rowsPatients
NameBirthdateMember IDVerified for
Their own rowsPlans
CarrierGroup numberEmployer
Their own rowsCoverage
OrderSubscriberMember ID
Their own rowsClaims
Service dateBilledPaidPatient owes
Their own rowsPayments
ReferencePaid onAmount per claim
Their own rowsRemy saves every Arroyo front desk an hour each morning.
What’s live, and what’s next.
Front desk queueEvery office’s patients, plans and open claims, with what needs a person first.In discovery
Insurance verificationEvery patient on every schedule checked the night before.In discovery
Claims and denialsEvery open claim across the group in one queue.In discovery