Exhibit A of the Master Services Agreement · current MSA v1.6 · Effective 2026-10-01
The Service Level Agreement is Exhibit A of the Mulholland Master Services Agreement and is incorporated into every Order Form through the MSA. It is a component of the MSA — versioned and pinned with it — and is read at its place in the MSA:
- Current version —
/legal/msa#exhibit-a-sla - Permanent pinned copy (immutable) —
/legal/msa/v1.6#exhibit-a-sla
Availability commitment: 99.5% monthly uptime for the production Platform, measured per customer tenant (see Exhibit A for exclusions and support terms).